Industrial and Commercial Bank of China (New Zealand) Limited
Customer Hotline:
08009 95588 (New Zealand)
+64 937 95588 (Overseas)
At ICBCNZ, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.
Customer Complaint:
In the first instance, please get in touch with your usual point of contact at ICBC (NZ) and we will make sure your complaint is investigated promptly.
Alternatively, please send an email to Complaints@nz.icbc.com.cn, or call us on 0800 995588 (or +64 9 379 5588 if you are calling from overseas), or complete the Complaint Form here.
If a solution can't be found or you are unsatisfied with the outcome, you can contact the approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge. You can contact the Banking Ombudsman at:
Freepost 218002
PO Box 25327
Featherston Street
Wellington 6146
Phone:0800 805 950
+64 4 915 0400
Email:help@bankomb.org.nz
ICBC CONTACT
Office Address: Level 11, 188 Quay Street, Auckland CBD
Tel: +64 9 374 7288
Branch Address: Ground Floor, 2 Queen Street, Auckland CBD
Tel: +64 9 374 7266
Website: www.icbcnz.com
Email: info@nz.icbc.com.cn
Opening Hours: Monday to Friday 9:00-12:00 13:00-16:00 (except for holidays)
Holiday timetable in 2024
New Year’s Day |
Monday 1 January |
Day after New Year’s Day |
Tuesday 2 January |
Auckland Anniversary Day |
Monday 29 January |
Waitangi Day |
Tuesday 6 February |
Good Friday |
Friday 29 March |
Easter Monday |
Monday 1 April |
Anzac Day |
Thursday 25 April |
King’s Birthday |
Monday 3 June |
Matariki |
Friday 28 June |
Labour Day |
Monday 28 October |
Christmas Day |
Wednesday 25 December |
Boxing Day |
Thursday 26 December |
|