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Contact Us

Industrial and Commercial Bank of China (New Zealand) Limited

Customer Hotline:

08009 95588 (New Zealand)

+64 937 95588 (Overseas)

At ICBCNZ, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.

Customer Complaint:

In the first instance, please get in touch with your usual point of contact at ICBC (NZ) and we will make sure your complaint is investigated promptly.

Alternatively, please send an email to or call us on 0064 9 374 7288 and ask to speak with a member of the Country Compliance Team.

If a solution can't be found or you are unsatisfied with the outcome, you can contact the approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge. You can contact the Banking Ombudsman at:

Freepost 218002

PO Box 25327

Featherston Street

Wellington 6146

Phone:0800 805 950 

+64 4 915 0400


Office Address: Level 11, 188 Quay Street, Auckland CBD

Tel: +64 9 374 7288

Branch Address: Ground Floor, 2 Queen Street, Auckland CBD

Tel: +64 9 374 7266



Opening Hours: Monday to Friday 9:00-12:00  13:00-16:00 (except for holidays)


Holiday timetable in 2020
New Year’s Day 1 January (Wednesday)
Day after New Year’s Day 2 January (Thursday)
Auckland Anniversary  27 January (Monday)
Waitangi Day 6 February (Thursday)
Good Friday 10 April (Friday)
Easter Monday 13 April (Monday)
ANZAC Day 25 April or 27 April (Saturday or Monday)
Queen’s Birthday 1 June (Monday)
Labour Day 26 October (Monday)
Christmas Day 25 December (Friday)
Boxing Day 26 December or 28 December (Saturday or Monday)