Industrial and Commercial Bank of China (New Zealand) Limited

Customer Hotline：

08009 95588 (New Zealand)

+64 937 95588 (Overseas)

At ICBCNZ, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.

Customer Complaint:

In the first instance, please get in touch with your usual point of contact at ICBC (NZ) and we will make sure your complaint is investigated promptly.

Alternatively, please send an email to Complaints@nz.icbc.com.cn, or call us on 0800 995588 (or +64 9 379 5588 if you are calling from overseas), or complete the Complaint Form here.

If a solution can't be found or you are unsatisfied with the outcome, you can contact the approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge. You can contact the Banking Ombudsman at:

Freepost 218002

PO Box 25327

Wellington 6140

Phone:0800 805 950 

+64 4 915 0400

Email:help@bankomb.org.nz

ICBC CONTACT

Office Address: Level 11, 188 Quay Street, Auckland CBD

Tel: +64 9 374 7288

Branch Address: Ground Floor, 2 Queen Street, Auckland CBD

Tel: +64 9 374 7266

Website: www.icbcnz.com

Email: info@nz.icbc.com.cn

Opening Hours: Monday to Friday 9:00-12:00  13:00-16:00 (except for holidays)

Holiday timetable in 2026

New Year’s Day	Thursday 1 January
Day after New Year’s Day	Friday 2 January
Auckland Anniversary Day	Monday 26 January
Waitangi Day	Friday 6 February
Good Friday	Friday 3 April
Easter Monday	Monday 6 April
Anzac Day	25 April (Observed Monday 27 April)
King’s Birthday	Monday 1 June
Matariki	Friday 10 July
Labour Day	Monday 26 October
Christmas Day	Friday 25 December
Boxing Day	26 December (Observed Monday 28 December)