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Complaints
 

Customer Hotline:
08009 95588 (New Zealand)
+64 937 95588 (From Overseas)
At ICBC NZ, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.
Customer Complaint:
In the first instance, please get in touch with your usual point of contact at ICBC (NZ) and we will make sure your complaint is investigated promptly.
Alternatively, please send an email to Complaints@nz.icbc.com.cn  or call us on 0064 9 374 7288 and ask to speak with a member of the Country Compliance Team.

If a solution can't be found or you are unsatisfied with the outcome, you can contact the approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge. You can contact the Banking Ombudsman at:

Postal Address
Freepost 218002
PO Box 25 327
Featherston Street
Wellington 6146
Phone: 0800 805 950 / +64 4 915 0400
Email: help@bankomb.org.nz
Website: click here 
Quick Guides: click here

You can also complain by filling the form below.

Banking Ombudsman Scheme

 


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