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COVID-19 Important Notice
 

Ni hao,

尊敬的客户您好,

I wanted to let you know how ICBC New Zealand is looking after you during the COVID19 pandemic.

在抗击新冠肺炎疫情的非常时期,工银新西兰将与您同在。

Your well-being and that of our people is our number one priority and we are taking a range of steps to protect you when you use our services.

您的健康和安全是我们的第一要务,我行正在采取一系列措施以保障您在健康和安全的情况下办理业务。

Health and safety 健康和安全

We have taken a number of steps to prevent COVID19 spread. These include increased cleaning services, canceling all staff international travel and non essential events, and practicing social distancing in our offices, including some staff working from home, in order to minimise any possible transmission risk to both our staff and of course to you.

疫情发生以来,我行已经采取了多项措施来防控COVID19的传播,包括增加清洁消毒服务、取消所有工作人员的出差旅行和非必要的活动、严格执行办公室员工的安全距离并安排一部分员工居家办公,以减少任何可能传播的风险。

At this time we ask our customers not to visit our branch unless absolutely necessary. We have a range of ways you can still do your banking with us from a distance. Options include using online banking on your computer or mobile device, calling our contact center or calling your relationship manager directly. If you feel that you still need to visit our branch, please call us instead and we can discuss how to meet your need.

在当前的疫情期间,我们建议客户如非绝对必要,应避免到我行网点。我行提供了一系列方式以确保您在无法亲临网点的情况下仍然可以正常办理银行业务。包括通过电脑和手机设备使用网上银行服务、致电我行的客户服务中心,或者您也可以直接联系您的客户经理。如果您觉得仍然需要通过访问我行网点办理业务时,请致电我行,我们可以通过电话讨论解决方案并满足您的需求。

To protect the safety of customer and staff, under current situation we have decided to maintain our limited branch service to meet the needs of customers who cannot use ATMs, phone or online banking. Our temporary business hours is 10:00-12:00 and 13:00-15:00 Monday to Friday (exclude public holidays). This is subject to review. Please check our website (www.icbcnz.com) before you visit our branch.

为了保护客户和员工的健康安全,在目前COVID-19疫情警戒期间,我们继续保持一定的网点营业时间,以满足客户在无法使用ATM、电话银行或者网上银行情况下的服务需求。目前我们的营业时间为每周一至周五,10:00-12:00和13:00-15:00,公共假日除外。营业时间有可能根据情况调整,请您通过我行网站(www.icbcnz.com) 查询具体的营业时间。

Ways to do your banking 办理银行业务的方式

You can access to ICBC online banking or mobile banking service. If you have any questions, please contact us on 0800 995588 (24h) or 09 374 7266 (10:00-12:00 and 13:00-15:00 Monday to Friday, exclude public holidays). If you need assistance with your home loan please call us on 09 374 7267 or 09 374 7713 (10:00-12:00 and 13:00-15:00 Monday to Friday, exclude public holidays).

您可以使用网上银行、手机银行或电话银行办理业务,如果您有任何问题您也可拨打电话0800 995588 (24小时服务),或09 374 7266 (周一至周五的10:00-12:00和13:00-15:00,公众假日除外)咨询。如果您需要有关个人住房按揭贷款业务的帮助请拨打09 374 7267 或者 09 374 7713(周一至周五10:00-12:00和13:00-15:00,公共假日除外)。

Your financial health 您的财务安全

We want to ensure that we are also looking after your financial health.

我行将竭诚保障您的财务安全。

ICBC New Zealand has a range of support options for those affected financially by COVID19. There are options for both corporate and personal customers and, depending on your circumstances, could include suspending or deferring payments. If you are experiencing any financial hardship or worried that you or your business will be financially affected, please contact us as soon as possible and we will work with you to discuss the impacts and what options may be suitable for you.

工银新西兰为那些在财务上受到疫情影响的客人提供一系列支持。这些支持同时涵盖公司和个人客户,根据您的具体情况可以包括贷款临时暂停或推迟还款。如果您遇到任何经济困难或者担心您或您的业务将受到影响,请您尽快与我们联系,我们将与您讨论并提供解决方案来帮您度过难关。


Karen Hou
ICBC NZ Chief Executive


(2020-08-25)
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