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COVID-19 Important Notice

Ni hao,

I wanted to let you know how ICBC New Zealand is looking after you during the COVID19 pandemic.

Your well-being and that of our people is our number one priority and we are taking a range of steps to protect you when you use our services.

Health and safety 健康和安全
We have taken a number of steps to prevent COVID19 spread. These include increased cleaning services, canceling all staff international travel and non essential events and practicing social distancing in our offices, including some staff working from home, in order to minimise any possible transmission risk to both our staff and of course to you.

We are also asking all customers not to visit us if you have traveled in the last 14-days, have come into close contact with someone who has traveled in the past 14-days or if you feel unwell. These measures are for both your protection and that of our staff.

At this time we ask our customers not to visit our branch unless absolutely necessary. We have a range of ways you can still do your banking with us from a distance. Options include using online banking on your computer or mobile device, calling our contact center or calling your relationship manager directly . If you fall into one of the risk categories mentioned above but feel that you still need to visit our branch, please call us instead and we can discuss how to meet your need.

As we move into Alert Level 2, our Branch business hours is 09:00-12:00 and 13:00-16:00 Monday to Friday (close on public holidays). This is subject to review. Please check our website ( before you visit our branch.
随着COVID-19进入二级警戒,我们的网点营业时间为每周一至周五,09:00-12:00 & 13:00-16:00 (公众假日除外)。营业时间有可能根据情况调整,请您通过我行网站( 查询具体的营业时间。

Ways to do your banking 办理银行业务的方式
Access to ICBC online banking service, through internet banking or mobile banking Phone banking, you can contact us on 0800 995588 (24h) or 09 374 7266 (09:00-12:00 and 13:00-16:00 Monday to Friday, close on public holidays).
我行为您提供多种电子银行渠道办理有关银行业务,您可以使用网上银行、手机银行或电话银行,您也可拨打电话0800 995588 (24h),或09 374 7266(每周一至周五,09:00-12:00 & 13:00-16:00,公众假日除外)咨询。

Your financial health 您的财务安全
We want to ensure that we are also looking after your financial health.

ICBC New Zealand has a range of support options for those affected financially by COVID19. There are options for both corporate and personal customers and, depending on your circumstances, could include suspending or deferring payments. If you are experiencing any financial hardship or worried that you or your business will be financially affected, please contact us as soon as possible and we will work with you to discuss the impacts and what options may be suitable for you.

Karen Hou
ICBC NZ Chief Executive