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COVID-19 Important Notice

Ni hao,


I wanted to let you know how ICBC New Zealand is looking after you during the COVID19 pandemic.


Your well-being and that of our people is our number one priority and we are taking a range of steps to protect you when you use our services.


Health and safety 健康和安全

We have taken a number of steps to prevent COVID19 spread. These include increased cleaning services, canceling all staff international travel and non essential events, and practicing social distancing in our offices, including some staff working from home, in order to minimise any possible transmission risk to both our staff and of course to you.


At this time we ask our customers not to visit our branch unless absolutely necessary. We have a range of ways you can still do your banking with us from a distance. Options include using online banking on your computer or mobile device, calling our contact center or calling your relationship manager directly. If you feel that you still need to visit our branch, please call us instead and we can discuss how to meet your need.


To protect the safety of customer and staff, under current situation we have decided to maintain our limited branch service to meet the needs of customers who cannot use ATMs, phone or online banking. Our temporary business hours is 10:00-12:00 and 13:00-15:00 Monday to Friday (exclude public holidays). This is subject to review. Please check our website ( before you visit our branch.

为了保护客户和员工的健康安全,在目前COVID-19疫情警戒期间,我们继续保持一定的网点营业时间,以满足客户在无法使用ATM、电话银行或者网上银行情况下的服务需求。目前我们的营业时间为每周一至周五,10:00-12:00和13:00-15:00,公共假日除外。营业时间有可能根据情况调整,请您通过我行网站( 查询具体的营业时间。

Ways to do your banking 办理银行业务的方式

You can access to ICBC online banking or mobile banking service. If you have any questions, please contact us on 0800 995588 (24h) or 09 374 7266 (10:00-12:00 and 13:00-15:00 Monday to Friday, exclude public holidays). If you need assistance with your home loan please call us on 09 374 7267 or 09 374 7713 (10:00-12:00 and 13:00-15:00 Monday to Friday, exclude public holidays).

您可以使用网上银行、手机银行或电话银行办理业务,如果您有任何问题您也可拨打电话0800 995588 (24小时服务),或09 374 7266 (周一至周五的10:00-12:00和13:00-15:00,公众假日除外)咨询。如果您需要有关个人住房按揭贷款业务的帮助请拨打09 374 7267 或者 09 374 7713(周一至周五10:00-12:00和13:00-15:00,公共假日除外)。

Your financial health 您的财务安全

We want to ensure that we are also looking after your financial health.


ICBC New Zealand has a range of support options for those affected financially by COVID19. There are options for both corporate and personal customers and, depending on your circumstances, could include suspending or deferring payments. If you are experiencing any financial hardship or worried that you or your business will be financially affected, please contact us as soon as possible and we will work with you to discuss the impacts and what options may be suitable for you.


Karen Hou
ICBC NZ Chief Executive